Vereiste ervaring
n.v.t.
Opleidingsniveau
HBO
Standplaats
Amsterdam
Aantal uur / periode
16-20 uur per week
Salarisindicatie
Nader te bepalen
Filling Pieces
Our mission is to provide the world with the ultimate footwear experience by pushing boundaries and challenging the status quo.
Customer Service Employee
Do you want to work for a company that pushes the boundaries and challenges the status quo of footwear design? Our innovative collections are all designed by our team in Amsterdam, before being handcrafted by the finest family owned footwear ateliers in Portugal. We are proud of our roots. Our team of 60 people are a diverse melting pot of people who come from many different ethnic backgrounds. Our multicultural outlook is an essential of the companies DNA. It gives the brand its soul. We strive to create and foster a forward thinking, creative, ambitious and above all experimental environment. We want to expand our young and passionate team of talented people. “Innovation is the essence of our brand. Pushing boundaries in the field of leather and fabric use is something we strive for every season. While having our signature silhouettes as the foundation of each collection.” – Guillaume Philibert Are you ready to come and join the family?
About the job
Responsibilities:
- Provide the best customer care in order to enhance worldwide customer satisfaction
- Answer questions from our customers properly and efficiently through telephone, e-mail, social media, chat and WhatsApp
- Offer personalized customer support through these digital channels
- Follow up and monitor live social media dialogues
- Stay up to date with social media and digital communication trends
- Ensure that all customers’ concerns and enquiries are dealt with appropriately and in a timely manner
- Share information in database and inform team members and other relevant parties of any updates
- Evaluate and make proactive suggestions to improve the customer experience
Dit is wie je bent
Filling Pieces is looking for a strong service-oriented Customer Service Employee. In your role you will provide customers with accurate, valid and complete information regarding our products and services
- You are accurate and well organized
- You are enthusiastic
- You have a lot of patience and are able to remain professional in all situations
- You are flexible and dynamic
- You have a pro-active service minded attitude
- You like to solve problems
- You are a team player and are open-minded to a diverse range of cultures
The ideal candidate:
- Currently enrolled in a bachelor or master program
- Available for 16 to 20 hours a week
- Available at least 2 evenings until 20:00
- Experience in customer service is a pre
- Excellent command of the Dutch language is a must
- Strong focus on sustainable customer satisfaction
Dit is wat je krijgt
- Working with a young and rapidly growing international company within the fashion branch
- Informal and dynamic working atmosphere in an inspiring environment
- Positive vibes, passionate and ambitious colleagues
- Healthy lunch every day
Work Talks
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