Omschrijving bedrijf
TicketSwap is on a journey to become the world’s favorite platform for fans to buy and sell tickets. On this journey, we’ve already reached over 8 million users across 36 countries. As concerts, festivals, and parties burst back to life, we’re seeing explosive growth with a record number of ticket sales 🚀. This is the perfect moment post-pandemic to join a company working within the live events sector and a unique opportunity to join this passionate and ambitious tech scale-up.
We have come a long way ensuring the validity and safety of tickets. We use our very own SecureSwap technology for partners and also have a comprehensive system that monitors users and tickets. However good a system is, there will always be unforeseen things that go wrong. Perhaps the wrong ticket was used or the door staff made a mistake scanning the ticket? Anything may have happened! Helping our customers solve these problems is something we value a lot and it’s crucial to build trust and loyalty amongst our customers.
Functieomschrijving & werkzaamheden
Our Customer Support is the front line; dealing with fans’ questions via phone, chat and email quickly and effectively is one of our key strengths. Therefore, we are looking for a Dutch-speaking Customer Support hero who will be responsible for providing the best customer service to our fans!
What will you be doing?
- Live problem-solving through phone, chat, email and social media;
- You make sure that mistakes from sellers are being corrected and you find ways to prevent this from happening in the future;
- You make sure the FAQ’s stay up to date and help us improve other texts;
- You recognize fraudulent behaviour and help us prevent this in the future;
- Taking our Dutch customer support to the next level;
- Delivering happiness.
Profiel werknemer
- You speak and write both Dutch and English fluently, additional languages are a plus;
- Located in or near Amsterdam is required;
- You are available for 40 hours a week;
- Being customer-friendly is your second nature, you are a customer enthusiast;
- Helping other people succeed is what you’re passionate about;
- You have a keen interest in the event industry;
- You are representative and friendly.
Wat bieden wij
At TicketSwap we don’t only care about a competitive salary. We want you to be happy and healthy and get the best result possible, every single day! That’s why we’re offering a range of perks and benefits that we hope will help you reach all your goals and ambitions in life and enjoy every moment in and around the office.
- Diverse team with 25+ nationalities;
- Healthy lunch & snacks everyday;
- Macbook and a 27” monitor;
- 25 paid holidays a year;
- Friday drinks at the office;
- Pension plan, fully paid by us.
