Vereiste ervaring
3 jaar
Opleidingsniveau
MBO
Standplaats
Amsterdam
Aantal uur / periode
40 uur per week
Salarisindicatie
Nader te bepalen
TicketSwap
Op TicketSwap koop en verkoop je veilig, makkelijk en eerlijk tickets voor concerten, festivals, sportwedstrijden, theater en dagjes weg.
TicketSwap is looking for a Team Lead Aftercare!
We are looking for a team leader to lead our Aftersales team. Having raised our first-ever funding round, and with events opening up around the world in the post pandemic era, we are looking forward to a very exciting continuation of 2022; swapping tickets, launching our amazing platform in new countries and rolling out new product features for all of our users. We have come a long way ensuring the validity and safety of tickets. We use our very own SecureSwap technology for partners and also have a comprehensive system that monitors users and tickets. Though, however good a system is, there will always be unforeseen things that go wrong. Perhaps the wrong ticket was used or the door staff made a mistake scanning the ticket? Anything may have happened! Helping our customers solve these problems is something we value a lot and it’s crucial to building trust and loyalty amongst our customers. Are you ready to join the fastest growing fan-to-fan ticket marketplace?
About the job
- You will be the point of contact for whenever your team members have questions on how to solve customer issues or when other departments need the help of Aftersales;
- You’ll make sure that your team provides the best service to our customers as possible, by providing structural feedback to your team members at least once a month;
- You will be responsible for the hiring process of new Aftersales team members;
- You’ll be responsible for the productivity of the team and you set the direction on how to handle the workload as a team;
- Delivering happiness! You are leading by example, as you know like no one else how to deliver the best customer service;
- You come up with suggestions on ways to improve processes in the CX department;
Dit is wie je bent
- You have at least 2 years of experience as a Customer Service team leader;
- You're fluent in English and speaking Dutch fluently is a plus;
- You’re available for 40 hours per week and are based near Amsterdam;
- Being customer-friendly is your second nature, you are a customer enthusiast and your enthusiasm is contagious;
- Helping other people succeed is what you're passionate about;
- You are an analytical thinker and not afraid to investigate something in detail;
- You feel comfortable giving people feedback and have no problem with confronting team members;
Dit is wat je krijgt
At TicketSwap we don't only care about a competitive salary. We want you to be happy and healthy and get the best result possible, every single day! That's why we're offering a range of perks and benefits that we hope will help you reach all your goals and ambitions in life and enjoy every moment in and around the office.
- Healthy lunch & snacks every day;
- 25 paid holidays a year;
- Friday drinks in the office;
- Pension plan, fully paid by TicketSwap;
- Diverse team with 20+ nationalities;
- Room for personal development;
- Collaboration with mental health provider Open-Up;
- Weekly kickboxing classes in the office.
Work Talks
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