B2B Community Manager at Treatwell - Dutch Speaking

The Role Reporting to the Head of B2B Engagement in Northern Europe, you will help us build the Treatwell B2B brand and community in the BNL market (Belgium & Netherlands), and your mission will be to act as the bridge between our brand and the community we are aiming to create. You will be the number 1 B2B brand ambassador of Treatwell in BNL, engaging with potential partners and building relationships with existing ones. Ultimately, you should be able to act as the face and voice of the brand and manage all B2B community communications channels, including Facebook, Instagram and Youtube, in the BNL market. Content creation is one of the key activities for this role. Therefore the creation of multichannel content in various formats to engage with the community will be your main focus. To be successful in this role, you will need to have a deep passion for utilising social media, stay up-to-date with new developments and opportunities in the industry, and be a strategic thinker. You must have an outgoing personality, as in-person networking will also be part of the job. You will work side by side with the performance marketing team in order to expand our community and reach our acquisition target. You’ll also work with the B2B lifecycle team and the supply account management team to make sure that our partners are engaging with Treatwell Connect and informed of the latest product developments. This role is therefore particularly suitable for people who are highly autonomous and with marked proactivity and a hunger for daily problem solving; nevertheless, it is essential that you are a person who is willing to collaborate in a team. Responsibilities

• Plan and create content to engage the community, especially live content for Facebook or Webinars, and also infographics and thought leadership content (with the support of the internal design team) to stay connected to partners, to train and educate on the industry and software, to promote upselling opportunities, and to secure active engagement.
• Organise and design events (both online and offline) to build and engage with the community. Reply, in the community channels, to comments and prospect/ partner queries in a timely manner, using the Partner Help Centre and other Treatwell resources to support where relevant.
• Coordinate with Brand, PR and Communications teams to ensure brand consistency and tone of voice across all channels.
• Liaise with the product team to stay updated on new products and features and deliver content (within the best suited format) to inform the community of these developments.
• Build relationships with existing partners, potential partners, industry professionals and journalists.
• Identify and track relevant community metrics (e.g. repeat attendance at online events, CTR so identify the most engaging content etc)
• Producing local case studies and testimonials; ensuring we can leverage any Treatwell advocates we already have to influence others.
• Working together with the B2B Lifecycle Lead, identifying journey opportunities to better engage the partner base; from post-Training to post-retention, always looking for ways to build on newly created Engagement
• Support the B2B brand team to promptly obtain copy translations of multiple asset (landing pages, email campaigns, ads, website copy)