Vereiste ervaring
2 jaar
Opleidingsniveau
Geen
Standplaats
Amsterdam
Aantal uur / periode
40 uur per week
Salarisindicatie
Nader te bepalen
Frequency
Frequency is a forward thinking creative imprint based in Amsterdam; aimed to support, nurture and help (music) artists grow while ensuring they maintain control...
Frequency zoekt Client Operations Specialist
Frequency was founded in 2015 by Kelvin Ruijters, starting as a YouTube channel for electronic music from his bedroom. Since then, it has grown into a global music and technology company, with two core activities: its artist-focused independent label, Frequency, and Frequency Digital.
Frequency Digital is an independent and innovative platform for artists, labels, and rights holders, offering a single place to manage music data, rights, and revenue. Acting as a central hub, we provide clear insight into how music is used and monetized across digital platforms.
Unlike many platforms in the market, we focus on delivering a personal and tailored experience for every partner, combining technology with hands-on support to help them grow.
About the job
As Client Operations Specialist at Frequency Digital, you will be the operational heartbeat of our client-facing work. Sitting within a team of 6-7 people and reporting directly to the Founder, you will work closely with the Sales Team Lead and Digital Operations Manager on the day-to-day running of our client operations. This role is perfect for someone who thrives in a fast-moving and hands-on environment. You will own client support across distribution, publishing administration, metadata and rights-related queries, being the person clients hear from quickly and trust to follow through. You will drive a structured onboarding process that gets new accounts and releases ready before go-live, minimising back-and-forth from day one. Alongside this, you will support distribution operations and quality control, keeping releases on time and metadata accurate. You bring structure without rigidity, adapt easily, communicate clearly, and are genuinely motivated to get things done right. If you are passionate about music, operations and building something meaningful with a young and dedicated team, this could be the place and role for you.
YOUR TASKS & RESPONSIBILITIES
- Own day-to-day client support by managing CRM tickets related to distribution, publishing administration, metadata and rights issues.
- Support distribution operations and metadata/quality control processes, working closely with the Digital Rights Manager.
- Run the onboarding process for new clients and accounts, ensuring a smooth and consistent experience.
- Support Sales with operational handovers, making sure new accounts are fully set up in our systems before the first release goes live.
- Monitor catalogue data quality (ISRCs, UPCs, credits, royalty splits) and resolve issues before they impact payouts or reporting.
- Serve as the go-to contact for client queries on release status, metadata corrections and rights registrations.
- Flag recurring client issues and propose process improvements to reduce ticket volume.
Dit is wie je bent
DESIRABLE TRAITS & SKILLS
- 2-4 years of experience in music distribution, music operations or music-industry client support.
- Hands-on experience working with digital distribution platforms.
- Proficiency with CRM and support tools, as well as project and collaboration platforms such as ClickUp, Asana or similar.
- Strong communication skills with the ability to work efficiently and in a structured manner.
- Ability to align with the team and client needs.
- Fluent in spoken and written English.
NICE TO HAVE
- Experience in a high-growth business environment or start-up.
- Interested in tech-savvy and music industry developments.
- Experience with YouTube Content ID / CMS Experience
Dit is wat je krijgt
You’ll be joining a small, young and dedicated team that loves sharing about music and technology. Our cosy office sits in the heart of Amsterdam’s Jordaan, complete with a music studio and the best coffee!
We’re a small, flexible, forward-thinking company that has a creative outlook on work, life and keeping a healthy balance.
We believe people should have the time to rest and be recognised for what they do. That’s why we offer 30 days of holiday (based on full-time), a pension scheme, monthly massage and a bikeplan. We also support sports outside of working hours, we host bi-monthly team lunches at the office and organise regular fun activities together.
To apply, send your CV and motivation letter via the apply now pop up before the 8th of May 2026.
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