Team Lead Account Management Dutch speaker bij Salonized
Vereiste ervaring
3 jaar
Opleidingsniveau
HBO
Standplaats
Amsterdam
Aantal uur / periode
32/40 uur per week
Salarisindicatie
Nader te bepalen
Salonized
Salonized bestaat uit een jong, enthousiast team met een gezamenlijk doel: beauty professionals gelukkig maken met een dijk van een product.
Team Lead Account Management Dutch speaker bij Salonized
At Salonized, we are on a mission to make work beautiful for beauty professionals with our easy-to-use salon software. We believe we can transform the salon experience. Together with around 65 Salonizers, we work hard to create a phenomenal experience for our clients. With over 12.000 salons believing in us, we are the market leader in the Benelux. We are already expanding rapidly into new countries, and we’re not done yet. That’s where you come in.
About the job
You’ll be part of setting up and growing the Customer Success team from scratch in collaboration with our Head of Customer Experience. You’ll work on a diverse set of projects where the conversation with users and prospects plays a central role. Being a great questioner, listening and training our customers and your fellow Salonizers are your superpowers. You’ll strategically think along with the user on how to optimize their experience with Salonized which will lead to a thriving salon business.
This position plays a crucial role in the growth of Salonized as we move from only reactive service to proactive consultative selling. Connecting with our customers, building relationships and understand their needs to grow together.
Our customers are included in all processes, developments, and decisions we make. We are therefore proud of receiving a 9.2 (out of 10) ranking for our service on Trustpilot. To further meet this standard and keep on rocking when we guide our customers, we are looking for you to show how it’s done!
You know you're doing a good job when:
- Customer Satisfaction increases - Users of the Marketplace Integration (Treatwell) are happy about the onboarding, the quality and success of their venue pages;
- Churn rate reduces - We build strong relationships to understand what customers need or missing & see when activity is dropping, to lower our churn rates to the bare minimum
- The ARPU/your Portfolio Revenue increases - You and your team successfully contribute to company goals (success of the Treatwell Marketplace integration, move as many partners to our PRO subscription, enabling text messaging and many other initiatives)
Dit is wie je bent
- Responsible. You take ownership of projects and tasks, ensuring that they are completed on time and to a high standard. You like to think about improvements and innovations to create a better customer experience.
- Detail oriented. You pay close attention to the small details in your work, ensuring that everything is correct and accurate. You are resourceful, creative and can come up with ways to achieve results;
- A customer-first mindset: Always striving to go above and beyond to make customers happy. You are customer-oriented and are highly motivated with good networking skills like the ability to set good arguments and be flexible in conversations;
- Collaborator at heart: You develop and maintain strong working relationships with internal and external stakeholders to ensure project success.
- Lead by example: You are your own energy booster. You have a commercial and no-nonsense mindset and you are driven to ensure the team is fulfilling goals and targets.
Dit is wat je krijgt
- A competitive salary based on your experience;
- Career opportunities and strong stimulation of personal development;
- MacBook, a Swapfiets (bike) in the city of your choice, and a museum card;
- Regular (some call it frequent) dinners, drinks, and parties;
- A yearly retreat with the whole team (oh my!);
- And to rest: 28 vacation days a year.
WHAT YOU CAN EXPECT FROM OUR HIRING PROCESS?
- Resume review: We check your resume to see if you’re a good fit.
- Phone Screening: We get to know you a little better, and you us!
- Interview: You'll speak with two team members about your background and previous experiences.
- Case: We'll test your abilities through a practical exercise.
- Offer: The Salonized team welcomes you!
Work Talks
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