Full-time Customer Aftersales bij TicketSwap(Dutch-speaking)
Vereiste ervaring
Starter
Opleidingsniveau
Geen
Standplaats
Amsterdam
Aantal uur / periode
40 uur per week
Salarisindicatie
Nader te bepalen
Storyboard Amsterdam
Storyboard is het snelst groeiende digitale mediabedrijf van Amsterdam. Want, the word is out there => influencer marketing en branded content. En ja, daar zijn we heel goed in. Met een hecht team werken we aan de mooiste nationale én internationale projecten.
Full-time Customer Aftersales bij TicketSwap(Dutch-speaking)
TicketSwap is on a journey to become the world’s favorite platform for fans to buy and sell tickets. Having just raised our first-ever funding round, we are looking forward to a strong second half of 2021; swapping tickets, launching in new countries and rolling out new product features. We have come a long way ensuring the validity and safety of tickets. We use our very own SecureSwap technology for partners and also have a comprehensive system that monitors users and tickets. However good a system is, there will always be unforeseen things that go wrong. Perhaps the wrong ticket was used or the door staff made a mistake scanning the ticket? Anything may have happened! Helping our customers solve these problems is something we value a lot and it’s crucial to building trust and loyalty amongst our customers. Do you have what it takes to become a real Customer Aftersales agent?
About the job
What will you be doing?
- Investigate why a customer couldn't enter the event;
- Act as a mediator between the seller and the buyer;
- Work on smart templates to improve the workflow;
- Process feedback on problematic tickets;
- Monitor the overall quality of work based on data and customer surveys;
- Deliver ideas that improve the user experience and flow;
- Take our customer support to the next level;
- Delivering happiness & fair solutions! 🙌
Dit is wie je bent
About you Being customer friendly is your second nature and you are diplomatic with a sense of justice. Besides that you are:
- Full-time available (40 hours, Monday to Friday from 09:00 - 18:00);
- Native Dutch and you write and speak flawless English;
- It's a big advantage if you master any additional languages;
- Interested in the event industry;
- Representative and friendly;
- Not afraid of Friday after work drinks, lasers and smoke machines! 😂
Dit is wat je krijgt
TicketSwap Perks & Benefits At TicketSwap we don't only care about a competitive salary. We want you to be happy and healthy and get the best result possible, every single day! That's why we're offering a range of perks and benefits that we hope will help you reach all your goals and ambitions in life and enjoy every moment in and around the office:
- Diverse team with 15+ nationalities;
- Healthy lunch & snacks everyday;
- Macbook and a 27'' monitor;
- 25 paid holidays a year;
- Friday drinks at the office.
Work Talks
Wil je een stap vooruit zetten in je carrière? Ben je op zoek naar meer dan alleen reguliere coaching? Bij ons, Vacature Via, kun je dan in gesprek met 1 van onze experts.
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