Vereiste ervaring
3 jaar
Opleidingsniveau
MBO
Standplaats
Amsterdam
Aantal uur / periode
40 uur per week
Salarisindicatie
Nader te bepalen
Pulitzer Amsterdam
Lore Group | Pulitzer Amsterdam en Kimpton De Witt Amsterdam Lore Group is een internationaal hospitality bedrijf
Front Office Manager bij Pulitzer Amsterdam
At Pulitzer Amsterdam we are true storytellers and you only have to step inside to know why! It is the home of 225 unique guest rooms, the timeless Pulitzer’s Bar, café Pulitzer Garden and the modern-Dutch restaurant Jansz., all with stories we can’t help but share.
The beating heart of Pulitzer Amsterdam is its team: motivated, passionate and genuine people with service in their veins. We are social and charming by nature, creating everlasting memories for our guests.
About the job
As Front Office Manager at Pulitzer Amsterdam, you will be responsible for leading and managing the Front Office and Porters teams. The Front Office Manager has responsibility for all aspects of the Front Office operation; including the guest journey, arrival/departure experience, employee satisfaction and development, as well as departmental culture. This crucial role involves daily oversight, motivation, coaching and guidance of the team, to ensure our guests receive a unique experience.
The successful candidate will be someone who takes ownership, exhibits strong leadership qualities, can successfully translate the company’s and group’s strategic goals into the daily operation, and has a proven track record in the 5-star hotel industry.
The Front Office Manager has responsibility and accountability for the Front Office performance, including guest satisfaction & loyalty, on property revenue generation through upselling/cross selling, departmental (payroll) cost control and employee engagement.
What can you expect:
- Manage the Front Office and Porters teams in their daily activities.
- Monitor service quality and optimize processes daily
- Implement and oversee HRM policies, including recruitment, rosters, absenteeism, turnover, and hours registration.
- Effectively communicate, hold meetings, and guide the team toward continuous improvement.
- Lead cost control efforts within the department to ensure healthy margins
- Ensure and drive the achievement of departmental objectives.
Dit is wie je bent
Are you:
- A true collaborator who has the strategic ability to define goals and priorities and translate them into daily operations
- That charismatic leader with a natural talent for coaching and motivating others
- Stress resistant, and able to adapt to different situations in a fast-paced environment
- A leader who champions change, analyses potential service issues and ensures initiatives are implemented and followed through
- Always on the lookout for best practices for operational excellence, and do you inspire your team to do the same
- Able to establish and maintain open, collaborative relationships with your own team, other departments within Pulitzer Amsterdam, as well as external stakeholders such as regular guests, suppliers and neighbours of the hotel
- Willing and able to work alternating shifts (both morning/day/evening/night) on a flexible basis on both weekdays, weekends and holidays.
Do you have:
- Experience as a manager in the five-star market in a hotel of similar size.
- Experience in leading an operational (hotel) team of >15 employees
- Experience with Microsoft Office (experience with Opera is a plus)
- Eye for detail and service excellence
- A strong desire to lead the team to operational excellence and to create outstanding experiences for our guests.
- The right attitude and drive to lead by example and be highly visible within the hotel for both guests and colleagues.
Dit is wat je krijgt
What’s in it for you?
- Experience Stay at Pulitzer Amsterdam as part of our introduction program
- 5 complimentary nights per year at Lore Group hotels
- Employee and Friends & Family discount rates at Lore Group hotels
- 50% discount in restaurants & bars at 16 partner hotels in the city
- Unlimited appointments per year with a psychologist or coach via OpenUp
- Staff events
- Prepared meals in the canteen
- Discount on Health Insurances
- Clothing allowance (if applicable)
- Shoe allowance
- Travel allowance
Work Talks
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