Vereiste ervaring
3 jaar
Opleidingsniveau
HBO
Standplaats
Amsterdam
Aantal uur / periode
32/40 uur per week
Salarisindicatie
Nader te bepalen
Salonized
Salonized bestaat uit een jong, enthousiast team met een gezamenlijk doel: beauty professionals gelukkig maken met een dijk van een product.
Senior Account Manager Dutch speaker bij Salonized
At Salonized, we are on a mission to make work beautiful for beauty professionals with our easy-to-use salon software. We believe we can transform the salon experience. Together with around 65 Salonizers, we work hard to create a phenomenal experience for our clients. With over 12.000 salons believing in us, we are the market leader in the Benelux. We are already expanding rapidly into new countries, and we’re not done yet. That’s where you come in.
About the job
You’ll work on a diverse set of projects where the conversation with users and prospects plays a central role. Being a great questioner and listening active to our warm leads and existing customers are your superpowers. Which helps you discover the general sentiment of the usage of our product. Based on this found information you’ll strategically think along with the user on how to optimize their experience with Salonized which will lead to a thriving salon business. You are a proud bearer of the Make Work Beautiful Club and your contagious love for our product helps you woo our customers.
This position plays a **crucial role **in the growth of Salonized hence why we are looking for a consultative sales hero who can connect with our (potential) customers, give demos & onboardings to explain the benefits of Salonized and the opportunities it offers, but also invests in the relationship to grow beauty businesses in line with Salonized.
Our customers are included in all processes, developments, and decisions we make. We are therefore proud of receiving a 9.2 (out of 10) ranking for our service on Trustpilot. To further meet this standard and keep on rocking when we guide our customers, we are looking for you!
HOW YOU WILL HAVE AN IMPACT
- You will be responsible for the growth of your portfolio following our business OKR's
- You will be responsible for achieving commercial targets by actively converting inbound leads (demonstrations & onboardings) into active users;
- You will follow up on your leads to track their performances
- You will be in contact with our current customer base to upsell our software;
- You will advise salons on how to optimize their business by using our software and potentially add them on our partner platform Treatwell as a growth driver;
- You bring in new ways and ideas to achieve upgrades with our users;
- You will make sure to understand and act onto our partners challenges and as a result reduce our churn rate to the bare minimum;
- As this is a brand new team, you'll be setting up efficient new processes together with our CSM lead;
- You will support the lead to build up an userfriendly CRM system for reporting progress;
- You'll inspire our customer base & team by living, acting and spreading our mission;
- You're the ambassador of our Make Work Beautiful Club.
Dit is wie je bent
- You are your own energy booster; don't let a "no" demotivate you, and maintain a positive attitude.
- You are resourceful, creative and can come up with ways to achieve results;
- You are customer-oriented and are highly motivated with good networking skills like the ability to set good arguments and be flexible in conversations;
- You have a commercial and no-nonsense mindset and you are driven to fulfill goals and targets, as you have a big sales drive;
- You like to think about improvements and innovations to create a better customer experience and know how to escalate issues, so your stakeholder management is on fleek;
- First-hand experience in account management is advantageous, preferably >4 years experience that you bring to the table;
- You are fluent in Dutch and English;
- French and/or German speaking is a big plus;
- Affinity with the beauty industry.
Dit is wat je krijgt
- A competitive salary based on your experience;
- Career opportunities and strong stimulation of personal development;
- MacBook, a Swapfiets (bike) in the city of your choice and a museum card;
- Regular (some call it frequent) dinners, drinks and parties;
- A yearly retreat with the whole team (oh my!);
- And to rest: 28 vacations days a year.
WHAT YOU CAN EXPECT FROM OUR HIRING PROCESS?
- Resume review: We check your resume to see if you’re a good fit.
- Phone Screening: We get to know you a little better, and you us!
- Interview: You'll speak with two team members about your background and previous experiences.
- Case: We'll test your abilities through a practical exercise.
- Offer: The Salonized team welcomes you!
Any questions, need more information or fancy dropping by for a cup of coffee? You can contact Maria at maria@salonized.com
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