TicketSwap is on a journey to become the world’s favorite platform for fans to buy and sell tickets. On this journey, we’ve already reached over 9 million users across 36 countries. As concerts, festivals, and parties burst back to life, we’re seeing explosive growth with a record number of ticket sales 🚀. This is the perfect moment post-pandemic to join a company working within the live events sector and a unique opportunity to join this passionate and ambitious tech scale-up. On this journey, our communication with fans is essential 🎯. We are looking for a versatile copywriter who will be part of our Customer Experience team and will deliver our customer-facing copy. We need someone who can write with our fans, organizers and the general public in mind, and can transform a concept into a tangible piece of copy. The Customer Experience Copywriter will play a crucial role in the experience of TicketSwap users and will be the driving force in the extension from reactive to proactive customer support. In this role it's essential that you can place yourself in the shoes of our customer, anticipate their issues and identify their needs.