Let op! Deze vacature is verlopen en je kunt niet meer solliciteren.
Deze vacature wordt gecontroleerd door Vacature Via. Je ontvangt een e-mail bij plaatsing na de goedkeuring.
Bewerk vacature
17 november 2022

TicketSwap zoekt een Customer Experience Copywriter

40 uur per week

Vereiste ervaring






Aantal uur / periode

40 uur per week


Nader te bepalen


Op TicketSwap koop en verkoop je veilig, makkelijk en eerlijk tickets voor concerten, festivals, sportwedstrijden, theater en dagjes weg.

over het bedrijf
over het bedrijf

TicketSwap zoekt een Customer Experience Copywriter

TicketSwap is on a journey to become the world’s favorite platform for fans to buy and sell tickets. On this journey, we’ve already reached over 9 million users across 36 countries. As concerts, festivals, and parties burst back to life, we’re seeing explosive growth with a record number of ticket sales 🚀. This is the perfect moment post-pandemic to join a company working within the live events sector and a unique opportunity to join this passionate and ambitious tech scale-up. On this journey, our communication with fans is essential 🎯. We are looking for a versatile copywriter who will be part of our Customer Experience team and will deliver our customer-facing copy. We need someone who can write with our fans, organizers and the general public in mind, and can transform a concept into a tangible piece of copy. The Customer Experience Copywriter will play a crucial role in the experience of TicketSwap users and will be the driving force in the extension from reactive to proactive customer support. In this role it's essential that you can place yourself in the shoes of our customer, anticipate their issues and identify their needs.

About the job


Dit is wie je bent
  • You are available for 40 hours per week;
  • You speak native Dutch and are fluent in English, any additional languages are a plus;
  • You have hands-on experience in copywriting, blogging and/or writing FAQ’s;
  • You are analytical and use data to back your decisions;
  • You are result-oriented and always looking to make improvements;
  • You have experience in Customer Support and know how to help our fans through written word;
  • You possess the ability to communicate complexity in simple terms;
  • You bring strong project management skills, and can juggle your work in Support with your copywriting workload.
Dit is wat je krijgt

At TicketSwap we don’t only care about a competitive salary. We want you to be happy and healthy and get the best result possible, every single day! That’s why we’re offering a range of perks and benefits that we hope will help you reach all your goals and ambitions in life and enjoy every moment in and around the office.

  • Diverse team with 25+ nationalities;
  • Healthy lunch & snacks everyday;
  • Macbook and a 27” monitor;
  • 25 paid holidays a year;
  • Friday drinks at the office;
  • Pension plan, fully paid by us.

Is deze job
perfect voor

Klinkt deze functie als muziek in je oren en wil jij graag hier werken? Of ken jij iemand die perfect is voor deze job? Klik dan snel op een van de onderstaande buttons! #yousnoozeyoulose

Solliciteer direct
Solliciteer direct

Jammer, deze vacature is verlopen!

Je kunt niet meer reageren op deze vacature.

Solliciteer direct

Je bent één sollicitatie verwijderd van je nieuwe job!