Omschrijving bedrijf
We’re an Amsterdam-based team of 25 (and counting) with 10+ nationalities amongst us! A varied bunch of “Citizens of The World” with a range of cool skills and hundreds of thousands of kilometers under our travel belts. And we have something important in common (other than our very well-worn passports):
We want to change the way people travel.
And that’s exactly what we’re doing, with the travel app to plan, track, and relive trips in a smart and beautiful way.
Polarsteps has over 3 million users already but, for us, this is just the beginning. We have big plans for the future and so we need even more talented and ambitious people to help us on our journey.
Functieomschrijving & werkzaamheden
Your expedition: Community & Support at Polarsteps
If you haven’t seen our app yet, go ahead and check it out — you’ll see that we care a lot about providing our users with a top-notch experience every step of the way (and we have a 4.8* rating on the app store to prove it). Whether it is helping them to map out their upcoming adventure, troubleshooting while they are on the road, or providing tips and tricks when they are back home and creating their Travel Book, we are always there. For a Community & Support Specialist, this creates a rich and varied day-to-day.
As a support team we:
- Are dedicated to our community of users.
- Lean on our experience as explorers to know what our travelers need.
- Like to do good and have fun while doing it.
- Are human, speaking like ourselves (and not talking like a robot)
- We create genuine relationships with our community.
Your itinerary:
What your journey at Polarsteps will look like day-to-day.
- Together with the rest of the Community & Support team, you will manage user questions and feedback on a daily basis, helping with queries (mainly via email) about the app and our Travel Books.
- You will build a trusting relationship with our communities across all social platforms, as well as the app stores.
- You will pinpoint, investigate, and escalate (when necessary) the issues our users report to us.
- Internally, you will be the voice of our users, communicating their feedback to our development team.
Profiel werknemer
The equipment in your backpack
What we’re hoping you’ll bring with you.
- 1+ years of experience in a customer-facing role.
- Excellent writing skills in Dutch & English (with bonus points if you have also mastered another language such as French, or German — our community of users is from all over the world!).
- Great communication and interpersonal skills.
- A proactive, solution-oriented attitude (with the ability to learn quickly).
- A passion for tech.
Wat bieden wij
1st class extras
Some cool things to make the journey extra sweet.
- A yearly free flight to a random location! Give our Teleporter a spin.
- A shiny MacBook to work your magic on.
- Hybrid working. Split your time between the office and your home as you see fit.
- An extensive home office set-up — everything from noise-canceling headphones to a standing desk.
- 28 days of vacation (for adventures or sitting on the couch, it’s up to you).
- The option to switch up your zoom background by working from another country for up to 5 weeks a year.
- A personal development budget for that curious mind of yours!
- A pension plan to help you save for those around-the-world retirement trips.
- Delicious daily team lunches.
- Awesome monthly parties, as well as team trips away.
- A lively office in downtown Amsterdam, with travel costs reimbursed.
- Free Polarsteps Travel Books to contain all your far-flung adventures
At Polarsteps, we believe the best products are built by people as diverse as the travelers using our apps! That’s why we specifically encourage people underrepresented in the tech industry to apply for a role with us. Because we believe that diversity — be it age, race, sexual orientation, physical ability, ethnicity, or gender identity — makes both the world and the workplace better.
We do not offer relocation or visa sponsorship for this position.
